Textual content Request (www.textrequest.com, 423/218-0111 cellphone or textual content) is a textual content messaging platform, usable on any computing gadget, that permits you to provoke and proceed communication with prospects and prospects (in addition to textual content your workers) via your current workplace cellphone quantity, VOIP, or toll-free strains you already use.
Helpful for expediting lead technology, conducting gross sales follow-up, appointment scheduling, customer support, the answer is accessible in a number of tiered plans, with escalating capacities of variety of texts, contacts, and dashboards, and elevated capabilities.
Messages come instantly into your dashboard and you’ll incorporate a desktop app for the answer. The Textual content Request dashboard can present a basic view, condensed view, and mixed view. It’s also possible to use the Textual content Request cell app, iOS or Android—similar performance.
All plans help limitless customers and contacts, two-way SMS chat originating in your web site with an internet chat widget (to spark inbound dialog); mass texting to any/the entire your contacts via BCC group messaging and with replies coming again solely to you; image messaging; message templates to ignite or reignite curiosity, share new services or products, or different data (template examples obtainable within the Useful resource Hub); and the flexibility to request and acquire safe funds via SMS. Additionally included: contact stats, contact tags, and get in touch with standing—energetic, opted out, or blocked.
All plans besides the Primary plan embrace the skills to schedule seasonal, reminder, and different messages and to ship location requests to prospects that can lead to a pin with an actual tackle.
Relying on the plan, you should use Textual content Request on a number of dashboards with a number of cellphone strains. Automations can embrace voice greeting for text-only numbers telling callers it’s textual content solely and sharing a cellphone quantity to name, if desired; activation of an out-of-office auto response; the marking of texts as delivered or error and resolved or unresolved; the potential to manually ahead a textual content to a different quantity; and the flexibility to tag particular person texts with customized labels. Directors can arrange three permission ranges for firm customers.
Pricing: per 30 days in keeping with plan chosen. All plans embrace limitless contacts, units, and consumer teams. Every plan could be personalized with a la carte options from increased plans.
Fleetio
Fleetio (www.fleetio.com, 800/975-5304) is a centralized cell fleet administration answer appropriate for fleet managers, drivers, technicians, elements managers, and different personnel. Obtainable in three tiered plans, its capabilities concentrate on fleet asset monitoring and upkeep, car life cycle administration, and fleet administration reporting.
The Starter plan fits fleets prepared to prepare car stock and handle inspections. Fleet managers can use Fleetio’s VIN decoder to routinely add 90+ car specs to car and enormous asset information; create and assign customized cell inspection types; make the most of preventive upkeep scheduling and reminders; and report on fleet insights, together with price of possession.
The Professional plan fits fleets able to automate their outsourced upkeep and centralize fleet information. Digital restore orders permit fleet managers to automate upkeep authorizations and transaction workflows, eliminating the necessity for cellphone calls with drivers and outlets. Information integrations centralize gasoline card, telematics, and upkeep store information, syncing mileage, location, and gasoline utilization, and enabling real-time flagging of exceptions. The plan additionally contains car assignments and scheduling; fault and recall administration; customizable permissions and information fields; and API entry, enabling integration with inside or third-party software program.
The Superior plan fits fleets that carry out upkeep in-house or maintain elements readily available. Fleet managers can observe and management storage upkeep and stock throughout a number of areas. The plan contains work order administration; elements and stock administration together with computerized inventory adjustment and low inventory reorder notification; buy orders; and the flexibility, by way of webhooks, to routinely push information to different techniques and purposes primarily based on Fleetio occasions.
Pricing: per car, per 30 days; free 14-day trial (no bank card required)
Asset 360
ServiceMax Asset 360 for Salesforce (www.salesforce.com), collectively developed with Salesforce Area Service (lined in my January 2022 column), offers a 360-degree view of property on one platform. It enhances Salesforce Area Service with asset-centric options and automation for asset-centric service administration so firms can drive efficiencies in service processes, cut back prices, and ship most uptime to prospects.
Taking an asset-centric method to service administration, Asset 360 is suited to organizations and producers who service advanced, high-value property. The platform gives multi-level hierarchical views, immediate entry to asset information, real-time information and reporting, insights into the set up base, contract and guarantee administration, entitlement automation, third celebration contractor administration, and asset efficiency traits.
Asset 360 contains pre-packaged best-practice course of movement templates and transactions which can be complementary to Salesforce Flows. A Service Course of wizard assembles numerous workflow steps that may present guided execution of enterprise processes.
Different key functionalities embrace: contract and guarantee automation, permitting service groups to outline and observe granular phrases for particular person property, contract and repair (on prime of the chosen Pricebook), and to pick the perfect protection possibility. Quite a few data-driven dashboards give real-time and historic insights into numerous varieties of asset information, together with, for instance, a service income and renewal dashboard for gross sales and account managers that offers a view of contract margin, service consumption, buyer surveys and SLAs (service degree agreements).
The answer contains devoted options on the Salesforce Area Service cell app enabling discipline technicians entry to data on tools upkeep historical past, service protection, product configuration, precise location, and different important information. ServiceMax Interact, an finish buyer cell app for tools house owners and operators, offers visibility to asset information, and the flexibility to create service requests, view work orders, and see service historical past of put in tools.
Patti Feldman writes articles and internet content material for commerce magazines and producers of constructing merchandise. She could be reached at productpad@yahoo.com.